Privacy Policy

1. Introduction

OpenAccessLane ("we," "our," or "us") is dedicated to preserving your privacy. This document outlines our policies on the collection, utilization, exposure, and protection of your information when you visit our website openaccesslane.site or engage in our yacht charter offerings.

Your use of our services signifies your acceptance of the practices detailed in this document. We adhere to all pertinent privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy acts in Canada.

2. Information We Collect

2.1 Personal Information

Personal information that you willingly submit to us includes:

• Reserving a yacht charter
• Reaching out via our website or by telephone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in our surveys or marketing ventures

Such information may consist of:

• Your name and contact details (email, telephone, postal address)
• Payment details (handled securely by third-party services)
• Preferences and specifics related to the yacht charter
• Information for emergencies
• Specific dietary needs or health information (if given)

2.2 Automatically Collected Information

The data we automatically amass when you visit our platform entails:

• Internet Protocol (IP) address and geolocation data
• Web browser type and variant
• Navigation history and duration of visit on our website
• Source websites
• Specifications of your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To augment your experience on our domain, we employ cookies alongside tracking tools. They allow us to:

• Retain your custom preferences
• Assess site performance and usage metrics
• Deliver tailored content
• Enhance the service offerings

Cookie settings are manageable through your browser preferences or our cookie consent feature.

3. How We Use Your Information

The information gathered is employed for:

• Service Provision: To deliver yacht charter services, complete reservations, and engage with you concerning your bookings
• Client Support: To address your queries and offer support
• Transaction Processing: To handle payments and oversee billing
• Security Measures: To maintain the integrity of our operations and to guard against deceit
• Promotional Activities: With your permission, to send promotional content and updates
• Web Enhancement: To scrutinize user interaction and refine our web offerings
• Adherence to Law: To comply with legal obligations and standards

4. Sharing and Disclosure of Information

Your personal data is neither sold to third parties nor exchanged or leased out. Circumstances under which information might be divulged include:

4.1 Third-Party Services

Third-party services that aid us with operations such as payment processing; website upkeep; email marketing; analysis; performance tracking; and client assistance, may receive certain information.

4.2 Legal Obligations

We may release information as mandated by law or for addressing legal proceedings, court orders, emergencies, or for scrutinizing possible fraudulent or illegal acts.

4.3 Business Reorganization

Should the company undergo a merger, acquisition, or sale of its assets, your data may be part of the assets transferred.

5. Data Protection

We implement proper physical, electronic, and managerial protocols to secure your data from unauthorized access, modification, exposure, or obliteration. Security measures comprise encryption, safeguarded server facilities, regulated access, routine evaluations, and employee instruction.

Despite these efforts, no method is infallible. Absolute security of your information cannot be guaranteed.

6. Retention of Data

We hold onto your personal data solely for the time required to serve the purposes it was gathered for or as mandated by legislation. Standard retention durations are:

• Charter reservations: 7 years for fiscal/legal reasons
• Marketing outreach: until you withdraw consent or request removal
• Website analytics: 26 months
• Customer service interactions: 3 years post the final communication

7. Your Rights and Preferences

You possess rights to access, amend, eliminate (as permitted by law), transfer, opt-out of marketing, and manage cookie usage. To exercise these rights, reach out to us per the details provided below.

8. External Services

8.1 Google Analytics

For website traffic analytics, we engage Google Analytics. Opt-out options are available via the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Our portal may contain connections to social media platforms that have their privacy guidelines.

8.3 Payment Processors

Financial transactions are managed by third parties adhering to PCI DSS compliance.

9. Cross-Border Data Transfers

Data may be transferred to, and processed in, nations other than Germany, adhering to privacy safeguards pertinent to those laws.

10. Child Privacy Protection

We do not knowingly collect data from children below the age of 13, as our services are not intended for this demographic. Should you suspect data collection from a child, we urge you to contact us without delay.

11. Modifications to This Privacy Policy

This Privacy Policy is subject to changes reflecting updates in our procedures or regulatory amendments. We will advise you of any changes by updated postings, emailing registered users, or through a notification on our website. Continued engagement with our services following these updates represents your agreement to the adjustments.

12. How to Reach Us

For any inquiries regarding this Privacy Policy or our handling of data, please reach out to us:

13. Google Ads User Consent Policy Compliance

We are compliant with Google Ads user consent policies. Changes to your cookie or tracking preferences can be made through our cookie settings at any time.